Cancellation and refund policy

When a booking starts

• Sending a request from this website is not a booking, and nothing is charged.
• A booking starts when we confirm the car, the driver and the price to you in writing, and you accept.
• We do not take payment on this website. How and when to pay, including any advance, is stated in your written quote.

Changing a booking

To change the date, time, car or route, message us on WhatsApp with your booking reference (for example WEB-D4235C5F). Changes depend on availability, and a change of car, duration or route can change the price. We confirm the new details and price in writing before anything changes.

Cancelling a booking

• To cancel, message us on WhatsApp with your booking reference, as early as you can.
• The notice period and any cancellation charge for your booking are stated in your written quote, before you accept it.
• Cancelling a request before it is confirmed is always free.

Refunds

• Whether an advance is refundable, and how much, is stated in your written quote before you pay it.
• A refundable security deposit for self-drive is returned after the car is checked on return, as stated in your quote.

If we have to cancel

If we cannot provide the car we confirmed, we tell you as soon as we know and offer the closest equivalent car. If that does not suit you, we agree with you in writing what happens to anything you have paid.

Related

See the rental policy for how days, fuel and trips outside Lahore are priced, and the terms of use for how this website works.